Gaya APA
Gaspersz, V.
(2002).
Total Quality Management
(
Cet. II)
.
Bandung:
PT GRAMEDIA PUSTAKA UTAMA.
Gaya MLA
Gaspersz, Vincent.
"Total Quality Management".
Cet. II
Bandung:
PT GRAMEDIA PUSTAKA UTAMA,
2002.
Text.